How long will it take for my order to arrive?

If you order before 1pm, Monday to Friday we will get your gift out that day. Estimated courier times are North Island 1-2 days, South Island 2 -3 days and Rural Delivery 3 - 4 days. Please note these are just guidelines, external factors my come into play.  

Do you do international shipping?

Not at this stage but watch this space! We may still be able to help you so get in touch and we will see what we can do.

What if I need a gift box sent on a specific day?

Not a problem, just pop a note in the delivery notes section in your cart and we will do our best to get it there on that date. If it arrives before the desired date we have 'open on____' stickers so you're covered!  

Items in the gift box are missing or broken, what do I do?

We try to pack everything so it is secure and safe while getting to it's destination but occasionally breakages happen. Flick us an email at hello@heysweetie.co.nz and we will sort it out - it helps if you take a photo of the damage too.

What is your refund poilicy?

Because of the personalised nature of the gifts all sales are final (unless faulty) but if you have feedback or issues, please let us know by emailing us at hello@heysweetie.co.nz

I accidently entered the delivery address wrong!
No worries, email us at hello@heysweetie.co.nz asap and we will see what we can do.
I have multiple boxes I want to create, can I do this online?
You sure can! If they are going to different addresses the easiest way is to pay for each box separately. If you have more than 3 you can send us an email at hello@heysweetie.co.nz and we can sort it for you from our end.
Do you deliver to PO Boxes?
We only deliver to physical addresses, sorry.
I know a perfect product for your gift boxes, would you like to know?
We absolutely would! We love featuring amazing products from the many talented NZ based businesses. Send an email to hello@heysweetie.co.nz with the details